Shipping policy

At Our Patch Pet Food, we are conscious about our impact on the environment. For this reason we are happy to use Australia Post to ship your goods as they comply to a neutral carbon emissions policy.

Delivery times may vary depending on your location and during peak periods (eg. public holidays). If damage occurs to your parcel during transit, please let us know as we want to ensure our product arrives in the same condition it left us. Australia Post provides a great service but at times things may go wrong so please gives a call and together we can work it out.

As Our Patch aims to reduce our environmental footprint, we encourage consumers to choose the green (standard) shipping option over express shipping, as it reduces your carbon footprint by reducing the number of vehicles required for shipping goods.

Green (standard) shipping is a flat rate of $8.50. Express shipping is a flat rate of $11.50.

At this point in time, Our Patch Pet Food does not ship outside of Australia.